July 14, 2021

Previously, BHR’s finance team used a version of Microsoft Dynamics GP that was no longer supported, which led to inefficiency, inflexibility, and a risk of major data loss. When the agency brought on a new director of finance, he recognized the urgency of the situation and decided to migrate to a modern, cloud-based financial system that could help them prepare for anticipated industry changes. In particular, Washington state was on the cusp of moving from county-run distribution of behavioral health funding, to an integrated care model in which several large insurance companies would serve as managed care organizations (MCO) and process all Medicaid claims for medical and mental health.

By switching to Sage Intacct, Jensen and his team at BHR eliminated 20 hours of monthly close work, freed 15% more time for strategic initiatives, and gained multi-dimensional visibility to foster better accountability.

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